Claim & Return Policy
At Ern Smith we're all here to ensure your shopping experience is easy & convenient.
To help us respond to your claims/returns quickly please f amiliarize yourself with the following information that is provided as below.
Our motto at Ern Smith is " By Service We Grow"
Claims and Returns
1.1 A customer will be deemed to have accepted goods received by it as being in accordance with its order unless it notifies the company in writing of its claim within 7 days from the date of receipt of the goods.
1.2 No return of the allegedly defective or faulty goods will be accepted by the company unless the Company has given prior written authorisation to the Customer for the return of the goods.
1.3 If the Company consents to the return of the goods, the Customer must:
(a) provide the Company with a written statement setting out the reasons for the goods return;
(b) provide details of the original Tax Invoice number and the date of the delivery of the goods;
(c) provide a copy of the receipt or delivery docket relating to the goods sold;
(d) return the goods in their original conditions as at the time of their sale;
(e) pay to the Company an administrative handling charge as determined by the Company from time to time for the Company's processing cost associated with the return of the goods;
(f) All refunds will be provided back in the original tender. Debit cards and credit card refunds must be processed back onto the original debit/credit card;
Note: The original credit card must be present to gain a refund.
(g) All account holders will be given a credit which would be applied to their account;
Exclusions For Returns
As below are the exclusions that we cannot offer a refund or exchange on;
*Non Stock Items
* Plasterboard Sheets and Cornice