Delivery & Returns Policy
DUE TO THE CURRENT COVID-19 RESTRICTIONS PURCHASES WILL ONLY BE AVAILABLE FOR CLICK & COLLECT AND CONTACTLESS DELIVERY.
We deliver during operating hours - 7:00am until 4:00pm Monday to Friday.
Typically we aim to make your delivery within 48 hours of order being placed however sometimes due to external circumstances this could be 2 working days.
Things like wet weather, the first day following a public holiday weekend ETC.
Our delivery fees are:
Local delivery $60+gst
Murrumbateman, Bungendore, Michelago etc.$90+gst
Yass, Goulburn, Braidwood, Cooma etc. $120+gst
Outside of this we can estimate the hours for delivery at a rate of $75+gst per hour.
We supply an estimated time frame only.
Local delivery is qualified by any suburb in the ACT or Queanbeyan.
7. Claims and Returns
7.1 A Customer will be deemed to have accepted goods received by it as being in accordance with its order unless it notifies the Company in writing of its claim within 7 days from the date of receipt of the goods.
7.2 No return of allegedly defective or faulty goods will be accepted by the Company unless the Company has given prior written authorisation to the Customer for the return of the qoods.
7.3 No returns will be accepted after 7 days have passed from the date of order.
7.4 Non-stocked item's that have been ordered in are not returnable unless deemed to be defective
7.5 lf the Company consents to the return of the goods either within the initial 7 day period or in the case of deemed faulty or defective goods, the Customer must:
(a) provide the Company with a written statement setting out the reasons for the goods' return;
(b) provide details of the original Tax lnvoice number and the date of the delivery of the goods;
(c) provide a copy of the receipt or delivery docket relating to the goods sold;
(d) return the goods in their original condition as at the time of their sale;
Exclusions For Returns
As below are the exclusions that we cannot offer a refund or exchange on:
*Non Stock Items
* Plasterboard Sheets and Cornice
Please also refer to our website Terms and Conditions.
PLEASE NOTE: ALL RETURNS WILL INCUR A 15% RESTOCKING/ADMINISTRATION FEE*
*This excludes returns due to damaged/faulty stock.